Return Policy
Return Policy *
We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return. All seasonal merchandsie and sale items are non-returnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required. We retain the right to refuse a return or charge a restocking fee if these criteria are not met.
To start a return with an online purchase, contact us at hello@momere.com. The same above policies apply. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once we receive the returned Items and inspect them we will issue a refund to your original form of payment minus the return shipping fee.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@momere.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item. We cannot accept returns on seasonal, sale/clearance items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your online return, and let you know if the refund was approved or not. If approved, you’ll be given a refund to your original form of payment minus the return shipping fee.