HOLIDAY UPDATE: Items purchased and received as holiday gifts have until January 15 to request a return or exchange. Seasonal items and sale items are not returnable. All other details remain as the same listed below.
We have a 10-day in-store return policy, which means you have 10 business days after purchasing your item to request a return. We have a 21-day online return policy, which means you have 21 days after receiving your item to request a return.
To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase is required. If original receipt or gift receipt is not present exchange will be made for the item's lowest selling price within the past 60 days. Shipping fees are not refundable.
To start a return, contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned: perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty and beard products). Please contact us if you have questions or concerns about your specific item.
We do not accept returns on consignment, sale items, seasonal items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be given store credit in return.